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# "User quota exceeded" error

{% hint style="info" %}
**What this article covers** This article explains K-Pro's usage limits and what to do when you reach your query quota.
{% endhint %}

If you see a "User quota exceeded" or similar error message when submitting a query in K-Pro, it means you have reached the usage limit for your account during the current period.

### Why is there a usage limit?

K-Pro enforces per-account usage limits (measured in queries or tokens) to ensure fair access across all users. These limits are defined in your subscription agreement and are not individually adjustable by default.

### What can I do?

* **Wait for your quota to reset.** Limits may reset on a rolling basis. Contact support to find out when your quota resets.
* **Contact support.** If you believe you have hit the limit unexpectedly or need continued access for urgent research, submit a support ticket via the "Need Help" button.

{% hint style="info" %}
We are working on making usage limits clearer within the platform interface so you can track your remaining quota. Thank you for your patience.
{% endhint %}


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