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# How do I sign in to K-Pro for the first time?

{% hint style="info" %}
**What this article covers** This article explains how to activate your account and log in to K-Pro, including what to do if your provisional password or activation link has expired.
{% endhint %}

### Step-by-step: First-time login

1. Open the welcome email from Owkin (check your spam folder if you don't see it in your inbox).
2. Click the activation link, or navigate to your K-Pro instance URL (shared by your Owkin contact).
3. On the login page, click "Forgot password" and enter your institutional email address.
4. You will receive a password reset email. Click the link inside to set your own password.
5. Log in with your email and new password.

{% hint style="warning" %}
**Important** Use the institutional email address that your Owkin contact used to create your account. Using a different email will result in a "user not found" error.
{% endhint %}

### My activation link or provisional password doesn't work

Activation links and provisional passwords expire after a limited time. If yours has expired:

* Reply to your welcome email and ask your Owkin contact to resend the activation link.
* Alternatively, go to the K-Pro login page, click "Forgot password", and request a new link directly.
* If neither option works, contact K-Pro support via the "Need Help" button in the platform interface.


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