How do I sign in to K-Pro for the first time?
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What this article covers This article explains how to activate your account and log in to K-Pro, including what to do if your provisional password or activation link has expired.
Open the welcome email from Owkin (check your spam folder if you don't see it in your inbox).
Click the activation link, or navigate to your K-Pro instance URL (shared by your Owkin contact).
On the login page, click "Forgot password" and enter your institutional email address.
You will receive a password reset email. Click the link inside to set your own password.
Log in with your email and new password.
Important Use the institutional email address that your Owkin contact used to create your account. Using a different email will result in a "user not found" error.
Activation links and provisional passwords expire after a limited time. If yours has expired:
Reply to your welcome email and ask your Owkin contact to resend the activation link.
Alternatively, go to the K-Pro login page, click "Forgot password", and request a new link directly.
If neither option works, contact K-Pro support via the "Need Help" button in the platform interface.
✉️ Need more help? If this article did not answer your questions, please contact our support team and we will be happy to help.
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